Luna is still completing its legal details on this page.

Terms of Use

Last updated: 2026-10-25

1. Who you are dealing with

Orders, bookings and rewards on this site are provided by Luna, Gold Coast, QLD (fictional demo café) ("Luna"). ChefAI Systems only provides the technology. By ordering or booking you accept these terms and our Privacy Policy.

2. Orders and prices

Your order is confirmed when you see the confirmation screen. Prices are shown in the menu's currency and include GST unless the menu says otherwise. Photos are for reference; if a dish is marked as an AI-generated image, it is an illustration. If we can't prepare something you ordered, we'll let you know and offer a change or a refund.

3. Allergens

Allergen information follows the mandatory list of the Food Standards Code (Standard 1.2.3). Our kitchen handles allergens, so we can't rule out cross-contact. If you have an allergy, please tell our team before ordering and ask us about any dish.

4. Payments, refunds and your rights

Online payments go directly to our account with our payment provider; we never store your full card details. If something is wrong with your order, contact us and we'll fix it. Nothing in these terms limits your rights under the Australian Consumer Law, including refunds for major problems.

5. Delivery

If you choose delivery, an Uber Direct driver takes your order. Delivery times are estimates. Please make sure the address and phone number are correct.

6. Bookings

If you can't make it to your booking, please let us know as soon as you can so we can offer the table to someone else.

7. Rewards and gifts

Points and gifts have no cash value, can't be transferred and are limited to one welcome gift per email. We may change the rewards with reasonable notice; points you've already earned are kept.

8. Applicable law and contact

These terms are governed by the laws of the Australian state or territory where Luna operates. For questions, contact us at the contact details published on this site.

Privacy Policy · Terms of Use